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Dubai's RTA (Road and Transportation Authority) is a government agency that provides a variety of services, such as rail services, vehicle licensing, bus services, commercial vehicle licensing, driving licenses, and Salik accounts. Now, they have launched an RTA Complaint Handling Portal to make sure the services continue to be effective and convenient to use. By collecting customer feedback and suggestions, the RTA can use this service to enhance its operations. We introduce the steps to file an RTA complaint against the provided services.

Before we go ahead and tell you in detail about the procedures of filing an RTA complaint, let us also suggest to you that a motor insurance in Dubai is necessary to prevent any bitter financial troubles during an accident or theft. Policyhouse.com offers infinite car insurance in Dubai 

File Your Complaint Through Email

• Mention the issue you faced in their service in an email to ask@rta.ae

• An automated email with an RTA complaint number will be sent to you.

• Within one working day, an RTA staff member will respond to your complaint. (They will check the root cause of the complaint and verify it soon. Provide the additional details and your contact information if they request)

• Make sure that you receive an RTA complaint confirmation email within 3 business days. The content of the email may inform you that the complaint has been sent to the appropriate department.

• After the complaint has been looked into, a representative will be in touch with you to let you know what actions you can take in response to your complaints. It should be kept in mind that the nature of the issue you raised will determine whether it is resolved or not.

File a Direct RTA Complaint

Visit one of the organization's locations to file a direct RTA complaint. This service operates by an open-door communication policy and will function as follows:

• Visit an RTA branch.

• Share the issue with the manager or another executive present.

• The authority responsible will immediately work to resolve the issue you faced.

You can speak with an RTA agent by going to any of the Customer Happiness Centers. Check out the following centers, listed below: 

Centers:

Al Barsha: General Department of Traffic Building, Sheikh Zayed Road, Al Quoz Industrial Area 3, Dubai  Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090   

Deira: Behind Dubai Traffic Court, Al Quds Street, Al Twar 1, Dubai  Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090      

Al Kifaf: Near Zabeel Park, Al Kifaf Centre, Sheikh Khalifa Bin Zayed Street, Al Kifaf  Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090

Umm Ramool: Marrakech Street, Umm Al Ramool, Opposite Emirates Metro Station, Dubai  Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090

Al Manarah: Dubai Municipality, Al Manarah Centre, Sheikh Zayed Road, Al Safa 2, Dubai   Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090

Al Twar: 1st Floor, Al Twar Centre, Al Nahda Street, Next to Ministry of Education, Dubai  Time: Monday to Thursday: 08:00 am to 7:30 pm Friday: 08:00 am to 12:00 pm  Contact No: 8009090

File the Complaint Through a Call

Please feel free to call and complain about any of the RTA's services at their customer service line.

• Call the RTA complaint line at 8009090 and explain the issue you have in detail.

• Your RTA complaint's progress will be updated by the RTA representative.

A minimum of 7 business days must pass before the organization resolves the complaint. The agent will inform you of the actions taken in response to the RTA complaint.

File the Complaint Through Social Media

• Visit the RTA contact page and find the social media icons.

• Choose one of the icons.

• A social media representative will get in touch with you to talk about the issue.

• Your issue should be resolved in at least three working days. 

Details Required to File the Complaint (depending on the nature of the complaint)

• Your name and contact details

• Date and time that you encountered the issue

• The plate number of the taxi (in case it’s an RTA taxi complaint)

• Nol number

• Driver’s name and ID number of the vehicle

• Staff members’ names and ID numbers

•Taxi ID

• Name of the metro station where the issue happened