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Dubai Police App

• Install Dubai Police (iOS/Android).

• From Services, choose Unknown accident.

• Review the info screen (including the AED 420 fee), then Proceed.

• Enter your: Vehicle plate and licence numbers ,Photos of damage and Mobile number (email optional)

• Submit and you will receive an electronic accident report to use in your Motor claim process.

At a Petrol Station

In the event that you are close to a gas station: 

• Visit any major petrol station in Dubai.

• Provide your vehicle plate, licence number, and phone number.

• The attendant files the report and sends you a confirmation SMS with a transaction number.

The service fee tends to be around AED 420.

Reporting in Sharjah: The Rafid App

Sharjah residents use Rafid for everything from minor repairs to unknown accident reporting:

• Download Rafid (iOS/Android).

• Open, enter your mobile number, and OTP.

• Tap Accident Reporting → Report unknown accident.

• Fill in: Vehicle details (plate, licence), Personal Informations(DOB, nationality, phone, email), accident location and description

• Upload copies of your driving license, Emirates ID, and vehicle registration (both sides).

• Add damage photos and hit Next.

An official report will be sent to you in 48 hours. If necessary, a brief check of your car could be done. 

The service fee is AED 400. 

Reporting in Ajman, Umm Al Quwain, Fujairah & Ras Al Khaimah: MOI App

For these emirates, the MOI app handles minor and unknown collisions:

• Use your UAE Pass to access the MOI app. 

• Go to Services → Report Accident Against an Unknown Person.

• Answer two questions: Injuries?(if yes, call 999 immediately), Can you move your vehicle?

• If you’re safe to proceed, fill in: Location and vehicle details, Fault declaration, Driving status at the timw

• Upload photos of your vehicle registration, driving licence, and damage.

• Tap Submit and note your report number for later.

This comes with a 400 AED service charge.